Return and Shipping Policy

Order Timeline

Orders will be delivered within 5 business days

Refund Timelines
Upon approval, refunds will be processed within 2 business days.

Order Cancellation
Cancellations are accepted within 2 days of placing the order unless the product is already shipped or dispatched. You may refuse delivery in such cases.

Non-cancellable Items
Items such as perishables (e.g., pet product, food) cannot be cancelled once ordered unless there’s a proven issue with quality.

Damaged Products
If you receive defective or damaged goods, contact customer support within 2 days return. The seller will validate your claim and initiate a refund or replacement as deemed fit.

Warranty Issues
For products with manufacturer warranties, claims should be made directly with the manufacturer.

Puphip